Terms of use and subscription

1. Who we are and what Parauling is

Parauling is an app for learning vocabulary through play, for families, offered by Martrends Apps, S.L. (single-shareholder company; tax ID (CIF) B67505370; c/ La Boixa, 16 – 08303 Mataró, Spain; Barcelona Commercial Register, volume 47056, folio 176, section 8, sheet B-539619; support@parauling.com; customer service telephone: +34 644 03 17 58). The website parauling.com gives information about the service; the app (app.parauling.com and the Google Play and App Store apps) is where you play and where you take out Premium.

One of the exercises, “Say it”, can use the device’s microphone so that the player can hear themselves and compare with the model. It is optional: permission is asked of the adult (in the store apps, when creating the account or logging in) and can be refused; the recording never leaves the device and deletes itself, and it can be switched off for each profile from the adults’ area. Without a microphone, the exercise works just the same.

The drawings and pronunciations in the catalogue were generated with third-party artificial intelligence tools and are reviewed one by one before being published. The voices are synthetic voices from the provider’s catalogue: they do not reproduce the voice of any person. The app does not include any artificial intelligence system that the user interacts with: all the content is made in advance and saved as files.

2. The account

• The account is created by a person aged 18 or over, who is its holder and is responsible for it. On signing up, they declare that they are of legal age and that, if they create profiles for minors, they are their parent or guardian, or have the authorisation of the parent or guardian; and that, if parental responsibility is shared, they act with the agreement of the other parent.
• One account is one family: it contains one or more profiles (usually the children), without their own password. A profile can also belong to an adult.
• A valid email address and a password are required. The account holder undertakes to keep the password safe and not to hand over the account to anyone else.
• The email address and the password can be changed, and the account can be deleted, from inside the app (adults’ area). Deleting it erases all the profiles and their progress, with no way back, and cancels the Premium subscription taken out with us or on Google Play. A subscription from the App Store has to be cancelled with Apple: we cannot cancel it.
• Inactive accounts. If, in an account without a subscription, nobody logs in or plays for 24 months, we delete it, with everything it contains. Before that we will warn you twice by email (one month before and one week before); logging in to the app is enough to keep it.

3. The plans

Free. No cost and no time limit: one active profile, three rounds of play a day, the open word collections and the four exercises. No card needed.

Premium. An annual or monthly subscription that gives access to up to five profiles (if the family needs more, it can ask us), unlimited rounds, the whole word catalogue and all the languages available. It is taken out from the app itself, with the same account, and is activated instantly.

Who sells Premium. If you take it out with us, the contract is with Martrends Apps, S.L. If you take it out in an app store, the store sells it to you and charges you, under its own terms: on Google Play, Google Commerce Limited; on the App Store, Apple Distribution International Ltd. These terms also apply to the use of the service.

The price is the one shown on the purchase page at the time of taking it out, and it can differ depending on where it is taken out. Premium can be taken out from the countries listed on the purchase page: on our website, if you live in Spain; on Google Play and the App Store, in the countries where the store offers it. Prices are always shown with taxes included. Before paying, the purchase page shows the total price, the duration (one year or one month), the automatic renewal and how to cancel, and the final step states unambiguously that it involves an obligation to pay.

4. Trial period

Families invited to try the service. They join the Free plan: no code, no card and no charge of any kind. If a Premium trial period is ever offered, its terms (duration, what happens at the end and whether it renews) will be stated when it is offered, and there will never be any charge without prior notice.

5. Renewal and cancellation

• The Premium subscription renews automatically for the same period (every year or every month, depending on the plan), at the price in force for that account, unless it is cancelled before the renewal date.
• If you took it out with us, we will tell you by email the renewal date, the price, the deadline for cancelling before it renews and what happens if it is not cancelled: on the annual plan, 30 days before each renewal; on the monthly plan, with each month’s receipt. This notice is not a cancellation.
• It can be cancelled at any time, simply and free of charge. If you took it out with us, from the adults’ area, with no further steps; if you took it out in a store, in the store (on Google Play, in the Google Play subscriptions; on the App Store, in the Apple account settings), and the adults’ area takes you there. When you cancel, Premium stays active until the end of the period already paid, and the account then moves to the Free plan.
• Payment is collected by the payment provider of the channel through which the subscription was taken out, which is stated in the privacy policy; Martrends Apps, S.L. does not store card details.

6. Right of withdrawal

During the 14 calendar days after taking out Premium with us (on the annual or the monthly plan, and every time you take it out), you can withdraw without giving any reason. You can do so with the “Withdraw from the contract here” button in the plan section of the adults’ area, which is there throughout that period: you write your name, confirm, and we send you the receipt by email with the date and time. You can also do so by sending us a clear statement at support@parauling.com (for example with the form below) or from the subscription portal. We refund the full amount by the same means of payment, within 14 days at most, and Premium ends at that moment; we do not deduct the days you have used it.

After the 14 days, the subscription can be cancelled (section 5), but the unused part of the period already paid is not refunded.

If you took it out on Google Play or on the App Store, withdrawal, cancellation and refunds are requested from the store, under its terms.

Withdrawal form (only if you wish to withdraw): “To Martrends Apps, S.L., c/ La Boixa 16, 08303 Mataró, Spain, support@parauling.com. I hereby give notice that I withdraw from the subscription contract for Parauling Premium taken out on . Name: . Account email: . Date: .”

7. What happens to progress when moving to Free

Progress belongs to whoever plays; access belongs to the plan. If a family leaves Premium and has more than one profile, or a profile with more than one course, the account holder chooses in the adults’ area which profile and which course continue on the Free plan; until they choose, nobody can play. The other profiles and courses can be kept frozen (they can be looked at, but not played) or deleted. To change the profile or course that continues later on, you have to write to support@parauling.com. The words outside the Free plan stay frozen with their progress, and the cards already won are kept in the album. Whatever has been kept comes back exactly as it was if the family returns to Premium.

8. Acceptable use

The app is for personal and family use. For now it is not designed for professional use (schools, speech therapy practices or similar with third parties’ profiles): if you are interested, write to us and we will talk about it. It is not permitted to hand over or share the account outside the family, to try to access other people’s accounts, to interfere with the operation of the service, to extract its content (illustrations, audio, catalogue) or to make commercial use of it. Martrends Apps, S.L. may suspend an account that breaches these terms, with notice to the account holder.

9. Intellectual property

The name, the logo, the illustrations, the audio, the texts, the catalogue and the software of Parauling belong to Martrends Apps, S.L. or are used under licence. Using the service does not transfer any right over this content.

If you downloaded the app from the App Store, use of the app is also governed by Apple’s standard end user licence agreement.

10. Conformity, availability and liability

Parauling is a digital service, and the conformity rules of the consolidated text of the Spanish General Act for the Protection of Consumers and Users apply to it. We undertake to provide the service as described and to keep it up to date so that it remains in conformity. We work to keep it available, but it is an online service and there may be interruptions (maintenance, provider incidents). In the event of a long interruption attributable to us during a paid Premium period, the subscription will be extended by the equivalent time. The liability of Martrends Apps, S.L. is limited, in any case, to the amount paid for the current subscription, without prejudice to the rights that the law grants to consumers.

11. Changes to these terms or to the service

If we make a significant change to these terms or to the service, we will announce it in advance inside the app, and the adults’ area will ask you to accept the new version. If the change affects you negatively, we will also tell you by email, and you have 30 calendar days from the notice to terminate the contract at no cost and, if you have Premium, to receive a proportional refund of the period not enjoyed. Improvements and corrections that do not harm use do not give a right to terminate. The version in force, with its date, is always at parauling.com/en/terms.

12. If Parauling changes hands

We may transfer this contract to another company that continues to provide the service. We will tell you by email in advance, the terms will not change because of the transfer and, if you do not agree, you can cancel before it takes place and, if you have Premium taken out with us, receive a proportional refund of the period not enjoyed.

13. Closure of the service

If Martrends Apps, S.L. ever decides to close Parauling, it will notify all accounts by email with at least 60 days’ notice, will stop charging renewals from that moment, will refund the proportional part of the Premium period not enjoyed and, during the notice period, will give anyone who asks a copy of the data of their profiles. A subscription carries no perpetual commitment.

14. Applicable law, jurisdiction and complaints

These terms are governed by Spanish law, without prejudice to the consumer protection rules of the country of residence that apply mandatorily. For consumers, the courts of their place of residence have jurisdiction. For any complaint: support@parauling.com; we will reply within one month at most. If you are not satisfied, you can go to the consumer authority of your region (in Catalonia, the Agència Catalana del Consum), ask us for the official complaint forms or, where appropriate, turn to the Spanish Consumer Arbitration System (Sistema Arbitral de Consumo).

15. Languages

These terms are published in Catalan, Spanish, English and French. All versions have the same value. If there is any difference between versions, the interpretation most favourable to the consumer applies. You can read all the versions at parauling.com.

Version “2026-10-30”.